Cookie Policy

1. Introduction

This Cookie Policy (this "Policy") explains how BusyBook, Inc. ("BusyBook," "we," "us," or "our") uses cookies and similar tracking technologies on our website and platform (busybook.co and app.busybook.co). This Policy should be read in conjunction with our Privacy Policy.

2. What Are Cookies

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They enable the website to remember your actions and preferences (such as login credentials, language, font size, and other display preferences) over a period of time, so you do not have to re-enter them each time you return to the site or browse between pages. Similar technologies include pixels, web beacons, local storage, and session storage (collectively referred to herein as "cookies" unless otherwise specified).

3. Types of Cookies We Use

4. Specific Cookies We Set

BusyBook reserves the right to add, modify, or remove cookies as needed to operate and improve the Platform. Material changes to cookie usage will be reflected in updates to this Policy.

5. Infrastructure Cookies

Our Platform uses infrastructure services that may set cookies. These fall into three categories:

5.1 Authentication and Database Infrastructure

Session tokens and access tokens used to manage authenticated sessions. These are hosted on infrastructure under BusyBook's direct control and are classified as Essential Cookies.

5.2 Self-Hosted Analytics Services

Umami: Website analytics self-hosted on BusyBook's infrastructure. Data remains within our controlled environment and is not transmitted to third-party companies.

5.3 Third-Party Analytics Services

• PostHog: Product analytics hosted by PostHog, Inc. on their cloud infrastructure (United States). Data is transmitted to PostHog's servers for processing.
• Google Analytics (tenant websites only, when enabled by the business owner): Hosted by Google. Data is transmitted to Google's servers.

6. Managing Your Cookie Preferences

6.1 Platform Settings

Analytics cookies can be disabled in your BusyBook account settings:

1. Navigate to Settings in your account.
2. Select Privacy.
3. Toggle "Analytics and Improvements" off.

6.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

6.3 Google Analytics Opt-Out

If you visit a BusyBook-hosted business website that uses Google Analytics, you can opt out using the Google Analytics Opt-Out Browser Add-on.

6.4 Do Not Track / Global Privacy Control

We honor Global Privacy Control ("GPC") signals. If your browser transmits a GPC signal, we will treat it as an opt-out of non-essential cookies where required by applicable law.

7. Consequences of Disabling Cookies

If you disable Essential Cookies:

• You may not be able to log in to the Platform
• Core features may not function properly
• Your preferences will not be saved between sessions

If you disable Analytics Cookies:

• The Platform will continue to function fully
• We will not track your usage patterns for improvement purposes

If you disable Functional Cookies:

• The Platform will function, but you may need to re-enter preferences and settings on each visit

8. Third-Party Cookie Practices

BusyBook does not permit third-party advertising networks to place cookies on the Platform. The only third-party cookies present on the Platform are those from service providers (PostHog) engaged by BusyBook to provide analytics services as described in Section 3. These third-party service providers are contractually prohibited from using data collected through their cookies for their own marketing or advertising purposes.

9. Updates to This Policy

We may update this Policy from time to time to reflect changes in our cookie practices, applicable law, or the Services. When we make material changes, we will: (a) update the "Last Updated" date at the top of this Policy; and (b) notify Account Holders via email or in-Platform notification at least thirty (30) days before changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

10. Contact Information